General information

• Legal name: Hotel d’Angleterre
• Organisationen form: Private limited company
• VAT no: 33368127
• Address: Hotel d’Angleterre, Kongens Nytorv 34, 1050 Copenhagen K, Denmark.
• E-mail address: info@dangleterre.com
• Telephone no: +45 33120095
• Date of establishment: 17th December, 2010.

Payment

Dankort, Visa, MasterCard, American Express, Paypal, Mobile pay.

Delivery

Delivery of goods and gift cards:

• Deliverytime of goods will be:
• 3 – 5 working days in Denmark
• 10-15 working days internationally

When ordering a gift voucher, you will receive a voucher that you will have to redeem.

Insurance:

We do not take responsibility for loss or damage in transit. If you would like coverage for items shipped, we offer insurance which covers loss or damage of goods whilst being shipped. This insurance can be purchased when paying for shipment of goods.

When you regret your purchase. (Cancellation right)

You have 14 days free cancellation rights when you shop with us.

Free cancellation ends 14 days after the day you:

• a) Have received your purchases.
• b) Have received the last purchase in the case of several goods that are on one order but are delivered separately.
• c) Have received the last lot or part when your purchase consists of multiple lots or parts.

You must, within 14 days of receipt, inform us that you wish to cancel your purchase. The notification must be provided by e-mail to creations@dangleterre.com. In your message please let us know clearly that you wish to exercise your right of withdrawal.

You cannot withdraw just by refusing the receipt of the items without giving us clear notice of this.

Return

You must return your order to us without delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You bear all direct costs incurred in returning the item.

You are responsible for ensuring that the item is properly packed.

You bear all the risks of the item from the time of delivery.

Goods that are exempt from the right of withdrawal

The following items are exempt from the right of withdrawal:

• - Gift vouchers.

You loose the right of withdrawal when

• - You break the seal on items that are not suitable for return for health or hygienic reasons.

The condition of the product when you return it.

You are liable for any deterioration of the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words – you may try the product in the same way you try it in a physical store.

If the item is tested beyond what is described above, we consider the item used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned, depending on the item’s commercial value.

In order to receive the full purchase amount, you must act the same way as you would in a physical store. You may test the product but may not use it.

Refund of the purchase amount.

If you regret your purchase, you will receive the amount that you have paid. In the case of any depreciation of value you are liable and the amount will be deducted.

If you use your right of withdrawal, we will refund all payments received from you, including delivery cost (but no additional costs due to your choice of delivery other than the standard form of delivery we offer) within 14 days from the date we have received notice of your decision to withdraw. We will refund you using the same method of payment used in the original transaction, unless explicitly agreed otherwise.

We will withhold the refund until we have received the item, unless you can submit documentation of shipment.

If you regret your purchase the items must be sent to:

Hotel d’Angleterre, Kongens Nytorv 34, 1050 Copenhagen K, Denmark.

You may also cancel the purchase by giving notice and delivering the item personally to Hotel d’Angleterre, Kongens Nytorv 34, 50 Copenhagen K, Denmark.

What do I need to include with the item returned?

You must include a copy of the confirmation of the order.

If there is any mistake or damage to the product (warranty)

The code of purchase will be applicable.

When you shop at creations.dangleterre.com you have 24 months warranty. This covers as a rule; repair, exchange, refund or a reduction in the price, depending on the specific situation.

It is a requirement that the complaint is justifiable and that the defect is not as a result of incorrect use or any other damaging use of the product.

How quickly must I react to claim my warranty?

You must react within “reasonable time” after you have discovered the defect. If you react within 2 months after the defect has been discovered, the complaint will be considered in time.

We refund reasonable shipping costs

If your claim is warranted, we will refund you (reasonable) shipping costs.

Items are sent to:

• Hotel d’Angleterre
• Kongens Nytorv 34
• DK-1050 Copenhagen K
• Denmark

When returning the item, please indicate and describe the problem with as much detail as possible.

Please remember that the item must be returned in its proper packaging and remember to receive a receipt from the shipping company for the cost.

What do we do with your personal information (personal data policy)

In order to be able enter into an agreement with us we need the following information:

• Name
• Address
• Telephone number
• E-mail address.

We register your personal information for the purpose of delivering the item to you.

Personal data registered with Hotel d’Angleterre ApS will be kept for 5 years after which the information will be deleted.

When collecting your personal information through our website, we ensure that this will only be done with your explicit consent so that you will always be informed exactly what information is collected and why.

Any information provided to creations.dangleterre.com will not be disclosed or sold to third parties in any way; we do not keep a register of sensitive information.

When you are registered with Hotel d’Angleterre ApS you are always entitled to object to the registration. You also have the right to know what information is registered about you. These rights are in accordance with the Personal Data Act and any questions you may have can be directed to Hotel d’Angleterre by e-mail creations@dangleterre.com.

Complaints

For any complaints concerning your purchase please contact creations@dangleterre.com